Incoming Reservation
Your staff receive bookings (in person or by telephone) and enter the information into the system. Online bookings are automatically entered into the system.

Reservation Confirmation

  1. When a reservation is entered into Cerberus by your staff: a) an email confirmation can be sent or b) Cerberus can create a printed confirmation, which can then be mailed or faxed to the guest.
  2. When a guest books online: a) Cerberus can confirm the reservation immediately or 
    b) confirmation can be delayed until approved by your staff.

Prepare for Arrival
Using the daily Cerberus Housekeeping Report, your housekeeping staff know which rooms will be expecting new guests and can ensure that everything is ready prior to guest check-in.

Check-in
Upon arrival, the guest’s reservation is retrieved from Cerberus by searching for the confirmation number, the client’s name or by viewing all of the check-ins.

Client Purchases
During a guest’s stay, your reservation staff manually apply guest charges as they occur, or charges are automatically applied through installed interfaces.

Check-out
Upon check-out, your reservation staff apply any additional charges incurred by the guest and accept payment for the outstanding balance. A check-out receipt is printed and given to the guest.

Cash Out
At the end of the day, your night auditor generates a variety of reports including cash receipts, room revenue, deposits, accounts receivable and taxes.

Accounting Reports
All transaction information entered into Cerberus is automatically captured in an integrated accounting module.